In July 19th, Xinyue received feedback from South American customers about the goods, which was slightly damaged due to wrong operation during transportation. The senior management of Xinyue attaches great importance to this feedback and responds to the email as soon as possible and gives a solution, but because it has caused a bad impact to the customer, the customer has not given feedback. After more than three months of pursuit, the customer finally accepted the solution and sent an inquiry to our company again.

The new inquiry is a bidding project. Our company provided customers with five price updates and program adjustments midway. Finally, in early April of this year, the customer finally placed this order with us. For his trust in the customer again, Xinyue is very grateful Will provide better services and prices to customers in the future.

Regarding this order, after receiving the PO, our technical staff hurriedly produced the drawings to the customer for confirmation, and internally prepared a shipping plan to prevent further problems. The customer is God, Xinyue will serve every customer with the utmost effort and sincerity!

Xinyue has been paying attention to details, from the documents to the physical, every detail point are carried out strictly according to the customer request, Xinyue always adhering to the "best price, best quality, best delivery time and best service". build brand strength and achieve long-term cooperation with customers.Welcome you enquiry us anytime !

Written by Lisa