For many years, Xinyue has remained at the forefront of the industry, stood out in many competitions, and became the unswerving choice of customers. What Xinyue does is to ensure quality, control delivery and package consignment. A series of details are handled and the attitude of serving customers attentively.

After placing an order in mid-May, the old customer in the Philippines has been in close communication and learned that the customer still needs to purchase a new batch of steel pipes. The specifications require Q355B OD2024MM X12MM. The wall thickness is too thin and it is easy to deform after production. It is recommended that the customer increase the thickness. Customer‘s engineering department confirmed the need this wall thickness. So Xinyue proposed to the customer to welded steel support at both ends to ensure that it would not be deformed. At the beginning of June, Customer did not hesitate to place another new order for 8 containers. In mid-July, the goods were successfully produced according to customer’s requirements.

In order to avoid any damage to container loading steel pipe during the shipping process, we have strengthened the packing of this cargo. One steel pipe and one container, 2 meters apart, the two side of pipe body are fixed with wooden piles, and wire ropes are reinforced every two meters to ensure that the goods cannot roll during transportation. All the photos of the reinforced packing were sent to the customer for confirmation, and the customer highly recognized the high-quality products and professional services provided by Xinyue.

Xinyue Steel Group values every client, focus on every item & every details to offer the best service to our clients, build the most superior brand of “XINYUE”

Written by Susan