Tianjin Xinyue Industrial and Trade Co., Ltd.
Tianjin Xinyue Industrial and Trade Co., Ltd.
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Xinyue Successfully Get Continuous Order from Regular Customer with Professional Service and Sharing Loss

May. 13, 2020

At the end of August 2018, our company received the first inquiry from the African trader customer. After more than a month of patient communication and strength demonstration of our company, the customer gave us the first order in October 2018. Fast delivery time and perfect quality, let the customer give full recognition to Xinyue. In early 2019, the customer received feedback from his terminal customer, saying that the quality of our products is very good, and the coating and processing are also very good, which is much better than his previous suppliers. This enabled the customer to give us several orders successively in 2019, and our company also delivered them perfectly.

Xinyue Successfully Get Continuous Order from Regular Customer with Professional Service and Sharing Loss

But at the end of 2019, in the production of an order, the delay arrival of the raw material tube leads to the whole order delivery delayed for 2 weeks. At the same time, when transshipped, the shipment was delayed one week again by the port congestion,leading the order delivery delayed for 3 weeks, so that the customer also delayed the delivery to his terminal for 3 weeks. The customer was very angry about this and demanded compensation from us. As soon as I received the email, I had apologized to the customer on WhatsApp immediately and told the customer: we are willing to bear all the loss of the delay, and we are on the basis of quality assurance to catch the fastest shipment, I hope to get the understanding that we have not delayed any orders before. This made the customer see our sincerity and gave me a new order in the middle of April. After receiving the new order, I pushed for the raw materials and processing of pipe. At present, the pipe is being processed by painting and the threading. We always share some product photos to customers, so that customers can be at ease. We will strive to complete the order at the end of April ASAP, based on ensuring quality and quantity of delivery to customers.


Every steps of efforts is worthy, it means that we Xinyue is always on our way to build the world, serve the global , and we always try our best to serve every customers.


Xinyue people sincerely look forward to working with you!


Written by Sophia


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