Why does the customers do not contact you after placed an order ?

Why does cooperated old customers do not place order again for a long time?

Why does every old customer you lost become the new customer for others ?

There are several aspects analyzed as below.

First: Political situation or export control for the customer’s country or regions.

For example, the Civil wars during some Middle East countries disrupt the import business of locals. In order to maintain stable supply of materials in local market, some countries in South America have implemented export control, which will also affect local imports. In addition there are the exchange rates and tariffs issues that customers are also frustrated.

Secondly, find more qualified suppliers.

Thirdly, more serious issues happened for last order. Such as quality issue, serious delay shipment, quantity shortage issue, etc. If all the problem do not solved well, we will lost the customers.

Fourth: fail to meet customer needs in time.

For example, the customer's request for quotation and other details are delayed to reply, That will impose customers search for other suppliers.

Fifth, Shelved due to other to-do items，replacement of principal or personal matters.

The development of new qualified customers is limited, and the old customers are particularly important. Remember to maintain old customers while developing the new.

If natural disaster happened to your customer region, write a greeting letter to let the customer know that you are reliable and trustworthy.

Respond to your client's email messages in a timely manner, even if it's too busy, let him know what's going on and will deal with his request as soon as possible, that making him feel responsible.

Managing the relationship with customers with heart is very important and our Xinyue will maintain every old customer sincerely.

Written by May