In February,I received an enquiry on Alibaba from an Australian customer. At the beginning, the customer only asked whether we can do the steel standard AS / NZS 1163, C350L0 erw steel pipe without specific quantity .Xinyue steel have supplied erw and ssaw steel pipe for many projects in Australia for many years. We have very rich experience. In order to let customer trust, i provided our shipping records the Australian cooperation customer’s satisfaction survey to this client. The customer terminated the purchase because of the virus outbreak. In April, the customer contacted me again, and gave specific specifications, quantity and technical and processing requirements

This time the customer needs to bend the straight pipe into a bent pipe. For the straight pipe, the customer has put forward specific details on the chemical composition, impact and test, and the bending process, angle, necking, sand blasting, packaging, and transportation of the bent pipe.After confirming with our technical staff, all can meet the customer’s requirements . In order to treat this order carefully, the customer asked their company's technical staff to visit our mill after we submitting all the technical documents .their inspector focus on witnessing our production processes, laboratories and capacity . In mid-April, customers said that we were very satisfied with our evaluation and have successfully become one of their suppliers and asked us to send the contract to start our trial order.

Trial order is only the first step to success. We will control our quality as always, improve our services.wholeheartedly to build the best steel pipe brand for our customers: "best price, best quality, best delivery time and best service".

Written by Ellen