In order to keep stable development and respond to the changing of customers’ requirements, we not only need to maintain a good relationship with old customers, but we also continue to develop new customers. What we can feel from the process of every new customer from knowing, trusting to affirming Xinyue is that Xinyue can continue to develop and grow, when we treat customers sincerely and think about them.

At the end of 2020, we received inquiries for galvanized coil product from UAE customers. However, those products are not our main products. After confirming all the details with the customer, we started marketing analysis immediately by using our professional knowledge and the resource in steel pipe industry. Then, we found many outstanding factories and quoted to customers in a short time. We also provided photographs and production plans to customers. They were really satisfied with our professional feedback and quick response. After confirming payment details and inspection requirements, the customer confirmed the order for 600 tons of galvanized steel coils with us after more than 10 days. We arranged a factory field visit and prepared to purchase raw materials, when we received the advance payment of the customer's order. At the same time, the price of steel increased in Chinese market and we predicted that the price would increase significantly. Therefore, as soon as we confirmed the production details, we arranged a production plan immediately to avoid the price rose again and the problem of increasing customers’ costs.

The production process was very successful, because we chose a high-quality factory, and the production was almost completed after 20 days. We had a quality inspection department to inspect both during and after production. After passing the internal inspection, we promptly notified customers that they could conduct the third-party inspection. The customer’s goods were sent to Iraq. Based on our experiences, we informed the customer that they need to arrange COC certification. Therefore, we arranged a BV third-party inspection agency to inspect the goods and issued relevant certificates, when the customer's third-party inspection began to inspect productions.

In order to provide feedback of progress to customers at any time, we had arranged to supervise the shipment, and controlled the shipment, loading and unloading. At present, the goods have been sent to the port and waiting for shipment. The customer is satisfied with our first time cooperation and indicates the intention of further cooperation.

We always believe that heart for heart. We treat everyone sincerely, and customers can feel our profession and seriousness, so that we can establish a long-term and stable cooperation.

Written by Jenny