This African customer found us through our company's official website and send us the inquiry . Customer’s email indicates that 50 seamless tubes need to be purchased, but in terms of material selection, the customer has not yet decided whether to purchase P9 alloy tubes or L80 13CR tubes. After receiving the customer's inquiry, our company contacted the customer at the first time, and learned that the customer's pipes would be re-machined and re-sold in the target market. Customers have strict requirements on the thickness, length, ellipticity and flatness of the pipes. In terms of price, customers also need our company's greatest support. After understanding the actual needs and focus items of the customer, we recommend the use of P9 alloy pipes to customers, and give customers guarantees on wall thickness, length, ellipticity and flatness. After receiving our professional advice and the most favorable price plan, the customer decided to place an order the next day.

After receiving the deposit from customers, our company has stepped up production arrangements and completed the product within 30 days. At the same time, we sent pictures of pipes to our customers in the first time and got their approval. Just a week before our company was ready to ship, the customer sent an email requesting our company's help: because the customer is the first time to purchase alloy tubes in China, there are still some concerns about the material properties of the products, so they hope to get our understanding and help. On the day of receiving the mail, we suggest that SGS company be entrusted by our company to conduct a third-party inspection of the material properties of the product and submit a report to the customer. The customer accepted our suggestion and received the inspection report from SGS within 5 days. The inspection results (size inspection, chemical composition, mechanical properties) met the requirements of standard materials.

Customers are very satisfied after receiving the report, and said that they will continue to support Xinyue Steel Pipe and maintain close cooperation.

With professional service, timely reply, excellent quality, Xinyue steel pipe, serving the globe and building the world, welcome to contact us if any inquiry.

Written by Sophia