Tianjin Xinyue Industrial and Trade Co., Ltd.
Tianjin Xinyue Industrial and Trade Co., Ltd.
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No reply from Customer? Maybe this is the reason

Jun. 26, 2019

Foreign trade is always related to foreign festivals. You may meet this situations:your customer may suddenly be cold,no matter what you sent,no responses you get from. Even though you communicated well yesterday,and the customer had the intention to purchase.But the next day, the customer disappeared.At this point, some thoughts may flash. "I do not know what I did wrong, the customer ignored me."Until after a long period of time, the customer responded to the message saying that he was having vacation.then you knew the reason.


In the three months from July to September, the mail reply rate is lower than usual. This is because importers in many European countries like to travel from July to September, calling it "high temperature holiday".


Although this situation is not absolute, but as a professional Xinyue People, we also need to keep up with the pace of the times and know some of the holiday arrangements abroad. I believe that it is beneficial to the development of the work.


The main country time is:

Germany: 7.8.9 month rotation

France: the last week of July to August, almost full holiday

Italy: August 1st to September 3rd

Poland: from the beginning of July to the end of July

Netherlands: early July to early August

Belgium: from mid-July to early August

Czech Republic:from the beginning of July to theend of August (rounded off, July12 toAugust 8)

Norway: July to September rotation (generally July 14 to September 1)

Spain: July 7th to August 4th

Portugal: July 14 to July 27

Switzerland: from the beginning of July to the end of July

Denmark: Usually finished at the end of July

Hungary: from the beginning of July to the end of August

Slovenia: July 1st to September

Greece: from the beginning of August to the end of August

Romania: There is a one-month annual holiday every year. I choose to take time off this month. Most of them are in summer from August to September.


After learning about these holiday times, what should we do? Here are some small suggestions for everyone:

1. Confirm the time of the holiday for the customer to arrange the work accordingly.

2. Let the customer leave a contact that can be found at any time, because there will always be one or the other accidents during the process of goods production and order fulfillment,and you have to confirm with them personally.

3. Before the European customer takes a vacation, make sure to confirm the order and shipping details with customers one by one to avoid delaying production and delivery ,as the customer may not answer the work call and reply to the work email during vacations.

4. Try to convince the customer to place an order before the holiday. When he finishes the holiday, the production is nearing completion or finished.

However, it should be noted that the low season of foreign trade is a relative concept. The holiday arrangement is mainly for enterprises in the European market. For the Americas, Africa and Asian countries, July and August are normal sales seasons.


Keep up with the times,serve every different regional customer better.This is the XinYue People.


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