In November 2019, Tianjin Xinyue established a preliminary contact with a steel pipe processing plant in Vietnam. In the first communication email, the customer stated that he was unwilling to spend too much time in negotiations, and we had only one chance. If the service cannot make him satisfied ,he will not reply any of our information in the future. Although the customer did not have a real purchase order at the time, he still sent us several specifications that often need to be purchased. Let us provide a solution reference.

After receiving the customer's first inquiry, we made a comprehensive analysis. The customer's long-term purchase specifications are ERW welded pipes with sizes ranging from 2inch-10inch. Although the destination port is in Vietnam, the customer's standard requirement is the Australian standard BS1163 C350. We also infer that customers will have stricter quality control. It is gratifying and proud that Tianjin Xinyue has been supplying in the Australian market for many years. There are many loyal and stable high-quality customers in Australia. We delivery countless Australian-standard steel pipes for every year. After learning about our supply capacity and supply records in Australian-standard steel pipes, customers highly recognized Tianjin Xinyue's quality control capabilities and expressed their willingness to establish first cooperation.

A few months later, we maintained regular contact and greetings with the Vietnamese customer. At the middle of February, the customer placed a purchase order. At that time, China was still at the peak of the coronal virus epidemic, and companies throughout the country were still at home. Tianjin Xinyue is not an exception. Before the order was placed, Tianjin Xinyue frankly communicated with the customer the current domestic form and the expected resumption of work. Even in this case, the customer did not have any doubts about China and Tianjin Xinyue. They firmly believe that we can finish loading on time, so the first cooperation between the two parties has begun.

Soon after the order was signed, China began to resume work and production one after another. Tianjin Xinyue also gradually resumed its normal production capacity. So far, the customer's 7 specifications of ERW pipes have almost completed production. It is expected that shipment will be completed by the end of the month.

Build the world and serve the world. As a company, we Tianjin Xinyue appreciated our customers all over the world for continuing to believe in us in special times. As a Chinese citizen, we Tianjin Xinyue are grateful that our customers around the world still choose to believe in China during difficult times. Thanks to the efforts of the whole country, China's epidemic has been effectively controlled. Our country is going out to help the world family to survive the difficult times. As a small member of many Chinese companies, we always adhere to our beliefs. Contribute a modest power to the economy of our country. Contribute high-quality services to the world construction.

Written by Maria