At the end of November 2018, the lance tube finally completed the production of the last batch of goods. From the import license of the customer, to the delivery of the order to the final delivery, during the three months of communication and negotiation, which finally ends in a good results.

But the process of filling out this answer sheet is not easy. In the early stages of the order, the customer has expressed a clear intention to purchase, but suddenly after the signing of the PI, the customer's notice - the customer needs to submit the import license application to the government alone, the time is one month. During the period, the customer repeatedly stated that if the license is successfully approved, the shipment will be purchased. She hope that we can maintain the original price, but the price of the steel market has never been stable. I explained the instability of the steel market with my customer. After I said that the market price is unstable, my customer turns to be very angry, she thought we wanted to raise the price by saying that. Through the mail, I gave my customer a detailed explanation, and showed that our Xinyue Steel Group is not the kind of company who will raise price unreasonably.

Please rest assured that there is any possible price fluctuation, we will explain according to the actual situation to she.

The client later sent an e-mail to express her apologies for her words. As promised in the past, we successfully signed the contract after the import license was successfully approved in October.

Trust is mutual, and respect for sincerity has always been the value that we believe in. All of us will also treat each customer with sincerity.

Written by Jason