In June 2019, we received an inquiry about the seamless stock order from India customer. This inquiry is similar of the order of last year. Due to the successful experience of last year, Xinyue provided the quotation and inspection plan according to the market situation. Communicate new technical requirements with customers, and strive to meet customers' quality requirements in the production process.With the support of our technical department and production department, the technical documents and production process control documents provided by us have relieved customers of their worries.

Regarding the customer's concerns about the delivery time, Xinyue discussed with the production department and communicated with the customer about the delivery time after comprehensive consideration to guarantee the timely delivery.The customer expressed the high trust to Xinyue Steel and placed the order to Xinyue Steel Group.

This order requires the third party inspection to issue an IBR certificate, and the issuance of the IBR certificate is very strict for the inspection of product quality, not only the most basic size appearance, physical and chemical tests, but also the process of hydro pressure, flaw detection, etc. On the basis of this, the customer requested 100% size inspection. Although it caused inconvenience to the production department of Xinyue, Xinyue still tried to meet the requirements of customers. After receiving the order, Xinyue arrange production and inspection for the customer immediately, and finally complete all the goods in good quality in advance.

At present, this batch of pipelines has been sent to Tianjin Port for shipment. The customer is highly satisfied with the service of Xinyue and expressed their intention to cooperate of the new orders. Our company has always adhered to the "integrity-based, customer first, high quality and efficient" concept, returning customers with the best service, and strive to achieve 100% customer satisfaction.

Written by Anna