This time we are going to talk about a newly met European customer. The customer is a local European trader who has never had import experience. In August 2021, Xinyue received an enquiry from this customer for the first time. The content of the enquiry was EN10216-1 seamless carbon steel pipes. There were a total of more than 30 different specifications with thin wall thickness and a gross tonnage of 700. Ton. However, due to the instability of steel prices, customers have been on the sidelines. Xinyue has always maintained close contact with customers, constantly updated prices for customers, and wanted to obtain the best time for customers to purchase. At the same time, considering that the customer is importing for the first time, he will also have doubts about the quality. While constantly updating the price, the Xinyue technical team also prepared complete technical information for the customer, and actively submitted technical documents such as ITP, MPS, Sample MTC, etc. . During this period, although customers were constantly looking for different suppliers to compare prices, they still maintained active communication and feedback with Xinyue.

After two months of hesitation and comparison, the customer finally found Xinyue proactively, requested to update the price and sincerely stated that it was time to make a purchasing decision. In line with the principle of satisfying customer needs and service-oriented, Xinyue continued to search for better shipping methods, and finally impressed the customers with high-quality service and competitive prices. After two days of negotiation, the final customer firmly believed in this. The order was awarded to Xinyue.

This batch of orders is now being produced in an orderly manner. Behind each order, Xinyue adheres to the consistent service concept of the original heart and cannot do without the strong support of customers. On this road to foreign trade, the trust of customers is our motivation, and the satisfaction of customers is our pursuit. We will continue to serve every customer with sincerity, integrity, sincerity and enthusiasm.

Written by Lisa