Since its establishment in the 1980s, Tianjin Xinyue Steel Group has been committed to the processing, production and supply of steel products. Our company’s products have been distributed in more than 80 countries and regions such as Australia, Southeast Asia, the Middle East, Europe, South America and Africa. As global market becomes more and more extensive and professional, we have moved step by step from entry-level steel pipe to more demanding processing products. To meet the needs of different projects and customer groups, one-stop service can also better control costs for both sides.

At the end of 2020, a well-known contractor in Singapore got in touch with Tianjin Xinyue Steel through LinkedIn and sent a detailed project inquiry to us. The pipe body is ASTM A53 Gr.B ERW steel pipe. The outer diameter is 76mm, 355.6mm and 406mm. During our communication, customers said that they have received product supply solutions from several companies. They just sent an inquiry after seeing some project information of our company on LinkedIn. However, for Xinyue Steel, every customer's response to an inquiry is not only an opportunity, but also a challenge.

What the customer requested is not a simple steel pipe. It is a pipeline welded shoulder ring with extremely strict tolerance requirements. The project is used in the underground sewage treatment project of the Singapore government. The time given by the customer is also very limited. Because of the project time, The customer will need to make the final decision in the next week. Xinyue must confirm all technical details within less than a week, and give the best solution to the customer. Compared with other suppliers that have followed this project for a long time, Xinyue leaves very little time to recognize us.

In such a short period of time, it seems that there is little hope for customers to trust Xinyue and choose us, but Xinyue has never been a team to give up easily. After several communications with customers, we understand the problems that customers have worried about . The relevant departments of Xinyue actively confirmed and submitted the best solution to the customer. At the same time, Xinyue actively shared the data of other similar projects in Singapore and the project experience of similar products that Xinyue has completed but with more stringent technical requirements. After the relevant information, the customer only had two telephone communications with Xinyue and signed a purchase contract with Xinyue. Now the pipe is nearly completed. It is expected to be sent to Singapore in early March.

Xinyue has always adhered to its mission and committed to better and more professional pipeline services. We choose again and again because we are professional enough. Xinyue looks forward to cooperating with more customers.

Written by Maria