Tianjin Xinyue Industrial and Trade Co., Ltd.
Tianjin Xinyue Industrial and Trade Co., Ltd.
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Customer-oriented,Serve attentively

Jan. 18, 2021

Always stand out among many companies and become the unswerving choice of old customers. What Xinyue can do is not only the control of quality, the control of delivery, the handling of a series of details such as packaging and consignment, but also We have a service attitude that takes the interests of our customers as the starting point and reduces costs for our customers.


This new order comes from our old customer in New Zealand. The product is 2 containers of BS1139 scaffold fasteners. Prior to this, we have had a history of cooperation with this customer for up to 5 years. Products include galvanized rack pipes, scaffold fasteners, pre-galvanized steel sheet piles, etc. The last time the customer purchased this specification was in May last year, and told us that the product is very popular in local market. Therefore, the customer considers to continue to purchase the same specifications as 2021 inventory.

Customer-oriented,Serve attentively

When the customer sent the inquiry, the price of Chinese steel rose sharply, and it was hard to book the container. We shared the domestic steel price situation and forecast trend with our customers. After listening to our analysis, the customer said that they want to wait and see the price in the following days. At the end of December, the steel price pulled back slightly. We seized the opportunity to check production and shipping schedules, and updated the price and delivery schedule. The customer immediately confirmed the order. Currently production is about to be completed, and the goods will be shipped out of the port before the New Year holiday.


Today, when the foreign trade industry is growing, it is not difficult for foreign customers to develop new suppliers. Because of this, we should take the interests of our customers as our own interests and analyze and solve the problems faced by our customers.We live up to every customer's trust in Xinyue Steel.


Written by Phebe


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