As the saying goes: A single wire cannot form a thread, and a single tree cannot form a forest. In this drastic international trading industry, to develop by itself is tough. Xinyue has always worked hand in hand with its customers, who have the same goal and the same dream, for a win-win cooperation. To promote cooperations and share new opportunities for development on the international stage.

A regular customer from the Philippines cooperated with us for the first time in early December 2020, related to make a deal with 27 tons of galvanized steel pipes. During the order operation process, the customer was very satisfied with our service and timely feedback. That’s why the customer sent us the demand second time, when the customer had an ongoing project list and urgently needed a batch of galvanized pipes. Based on the market development, we immediately provided quotations for customers and analyzed price trends. We recommended that customers placed orders as soon as possible to avoid the impact of the Spring Festival holiday and the increase of price. After 2 days, the customer confirmed the order with us and paid the advance payment. Such smooth operation enabled customers to place orders successfully before the increase of market, also saving cost for customers.

We successfully completed the production of pipes and conducted internal quality inspections. The inspection results were sent to customers in time, allowing customers to control orders step by step. Due to the Spring Festival holiday, the shipping company was on holiday, we arranged the wire processing to be carried out after the new year. According to the BST British standard of wire, we successfully completed the processing within one week after the new year. Then, contacted the shipping company as soon as possible to determine the nearest space to transport the product to the customer. At present, this batch of goods has successfully arrived at the port, waiting to be sent to the destination.

Every time of affirming and supports from customers to Xinyue, it encourages us to continue to work hard, provides better products and services in return, moving forward with our vision of “build the world, serve the globe”.

Written by Jenny