Growing together with customers, developing hand in hand are the driving forces for Xinyue to get stronger and advance continuously. The customer of this time is regular customers in UAE, the customer purchases many products such as steel rolls and steel plates. Such products are main products of Xinyue, who has rich resources and a mature supply chain. For this order, customers purchased stainless steel roll, covering more than 10 specifications. We had successfully cooperated with this regular customer two times, total turnover reached thousands of tons. We were familiar with each other's cooperation mode. During the discussion period, customers talked about the reasons for choosing Xinyue. One reason is the service attitude, Xinyue always solves all problems before the customer and provides the best price; Another reason, good quality products is the main point for them to choose Xinyue.

Xinyue do market research and in-depth excavation regularly, constantly develop new resources, to cooperate with superior enterprises in the industry. While ensuring product quality, we seek various types of products for customers. For a long time, Xinyue has a huge product resource network, and will choose the best according to customer needs and enterprise advantages. This batch of goods involved 2D surface. The minimum for this surface condition was generally 20 tons, but the quantity of this part of products required by the order was only 10 tons. First of all, two suitable enterprises were selected by Xinyue, then discussed with them from two aspects respectively. One side was price, at any time we will start from the customer's point of view, choose inexpensive products, for customers to reduce costs. Another side was the minimum order quantity, whether the requirement of customer can be met. Because of the good performance of the long-term cooperation of Xinyue, as well as the gold medal in the industry reputation, finally two enterprises agreed to the minimum order quantity of 10 tons. After receiving a positive response, Xinyue determined the most suitable supplier from the production scale production details, previous cooperation projects and other comprehensive factors. In addition, customer prefer sent all products by bulk, but Xinyue thought twice, this batch of goods contained 27 tons of steel plate, thickness of a conventional slants thin, in the process of bulk carrier damaged products will most likely. After communication with the forwarder, we put forward relevant advice to the customer, and submitted the plan of the partial shipment, the 27 tons of steel to container transport, and the rest of the product to continue the bulk shipment, so the sea freight was not too much higher than before, and at the same time, the quality of the goods was guaranteed. Knowing that we are wholeheartedly for its consideration, the customer readily accepted our suggestion, and also expressed gratitude and recognition for our care and persistence.

After many times of careful communication, to ensure all the detail, the two sides soon signed the contract, and began to implement the contract in both directions. The customer paid the deposit at the first time, and our company has also started the preparation stage. During this period, we kept close communication with the customer to ensure customers could keep the progress of the products in hand. At the same time, our department also fully coordinated the SGS inspection company to conduct all the tests on the goods. Finally, all the data satisfied the customer’s demand. The cargo was currently sent to the port and expected to reach the customer destination port within this month.

The operation and execution of each order are not always smooth. We strive to take all possibilities into account before problems occur, to avoid risks in advance. For uncontrollable situations, we will also communicate with customers at the first time to minimize the impact and risk. Thank customers for their understanding and support. We will also pursue a long-term and stable cooperative relationship with customers.

Written by Jenny